Frequently Asked Questions
Everything you need to know about your Heiress Beverly Hills experience.
How long will it take for my order to ship?
Standard orders are processed within 1-3 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain high-end pieces and items marked as final sale are not eligible for return.
How do I determine my correct size?
Each product page features a detailed size guide tailored to that specific silhouette. As our designs are often form-fitting, we recommend measuring yourself and comparing against our size chart for the perfect fit.
Do you ship internationally?
Yes, Heiress Beverly Hills ships to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on the destination and weight of the parcel.
Are duties and taxes included for international orders?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer and are not included in the checkout total.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.